FAQs

The weight capacity for each shelf will be different depending on the size and installation. It can range between 40 and 80 lbs. For more complete information refer to the individual product listing.

Mounting to solid wood blocking or studs will give you the highest weight capacity but we know that it's not always possible to mount to studs, if you can't locate studs or you want to add additional mounting points, we recommend using toggle bolt anchors and screws (example links below). Standard plastic drywall anchors will pull out of the wall and can cause the shelf to lean forward.

Toggle Bolt
Machine Screw

Yes, we have some great options for corner shelves! Please see the custom orders sections for more information.

Yes, we do have a few options for deeper shelves. Please see the custom orders sections for more information.

We offer rush services on an order by order basis. This can cut the typical lead time down to as low as 5 business days. There is a breakdown of the lead times and costs associated with them.

1. Up to 5 business days (from order date to ship date) – 40% of the order total
2. 5-7 business days (from order date to ship date) – 30% of the order total
3. 7-9 business days (from order date to ship date) – 25% of the order total

We recommend getting samples to get a feel for the color and you can get a shelf to test as well. When we get a full order, we try to coordinate the lumber to make all the shelves as similar as possible. When separate orders are placed it is difficult to make them match the original shelf (similar to ordering tile).

They can, we do our best to make sure they coordinate and tie in together but each piece of lumber can be distinct and unique. This is one way that you know you have real wood shelves vs. a man-made product (like laminate flooring).

Yes we offer free shipping on orders, the criteria are below:

1. Order is greater than $99 in value.
2. The order is shipping Contiguous US. We do ship to Alaska and Hawaii but there will be an additional shipping charge. The shipping rate is calculated based on the size and weight of the order and we’ll use the best rate available.
3. Order is less than 80 inches long. If any item exceeds 80 inches long there could be an additional shipping charge. This will be communicated prior to the order being placed, no surprises.

The short answer is Yes we provide optional shipping insurance through Route and we highly recommend getting it.

We want your beautiful shelves to arrive safely at your door! That's why we offer optional shipping insurance through Route.

Why Consider Route? While we take great pride in our packaging and quality control (every shelf is inspected before it ships!), unexpected events can happen during transit. Route provides additional protection for your order in case of:

Damage: If your shelves arrive damaged, Route helps you get a replacement quickly.
Loss: If your package is lost in transit, Route helps you get a refund or replacement.
Theft: In the rare case of theft, Route can help you get reimbursed.

The Choice is Yours!

Peace of Mind with Route Shipping Insurance (Optional)
While we take great care with packaging, unexpected events can happen during shipping. To give you added confidence, we offer optional Route shipping insurance at checkout.**

What is Route? Route is a shipping insurance company that covers packages that are damaged, stolen or lost in transit.

How Does Route Work? If your Route order ends up damaged, stolen or lost, Route's expert support team helps ensure that your order gets replaced or refunded. Claims will be reviewed for approval within 1-2 business days from filing.

Need to file a claim? You can file a one-click claim file here.

Yes, come meet the team, see the shop and skip the shipping. Message us to pick up your order and we’ll schedule a good pickup time.

Yes, message us with the order details and we can provide a shipping quote. Note: you may be responsible for additional taxes and duties.

We get it, sometimes plans change and our goal for you to love and use everything from us. Unlike a lot of made to order manufacturers we offer returns on our items.

Please submit a claim using Route one-click claim if your order has been damaged, stolen or lost in shipping.

Due to the made to order nature of our products returned orders will be assessed a 50% restocking fee.

Please note customers are responsible for all return shipping costs, and materials must be returned in unused and resalable condition.

Returns must be initiated within 30 days of shipment.

Returns are accepted only if stock items are not used, damaged or altered in any way.

No returns are accepted on altered or custom items.

You may exchange your order. We treat it as 2 separate transactions (a new order and a return of the original order).

The original order will be assessed a 25% restocking fee.

Please note customers are responsible for all return shipping costs, and materials must be returned in unused and resalable condition.

Returns/exchanges must be initiated within 30 days of delivery.

Contact customer service for return authorization and return shipping address.

Returns must be initiated within 30 days of delivery.

That’s why we’re here! From custom dimensions to corner shelves to commercial spaces we do custom orders all the time! If you can email us at customerservice@jthomashome.com with the below information that will help us to visualize what you have in mind and see if we can make it a reality!

- Quantity of order
- Dimensions
- Wood type
- Finish color
- A simple sketch
- A few pictures of the space

Yes, all of our shelves are made in Olathe, KS.